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CRUELTY FREE

NO PARABENS

NO PALM OIL

MADE WITH LOVE

Delivery Information


NEW ZEALAND


Your order may include free delivery to an urban (non-rural) area as defined by the courier. For those who live outside of urban areas or lives in a beautiful remote part of this paradise we call NZ, an additional Rural delivery fee applies.


Standard Delivery information:


We use New Zealand Couriers for the delivery of your order. New Zealand Couriers may sub-contract the delivery to other parties where there is no dedicated New Zealand Courier in that area.


The courier does not pick up your order from our premises, instead, we deliver the order to the courier depot. Please ensure your order is placed before 10pm for us to complete it and have it ready for drop off at the depot the next business day.


Your order will pass through many hands before it is finally delivered. And where you live in this glorious country of ours will determine on how long it takes to get delivered. Usually for main urban areas, it is the next business day. For Rural deliveries, it will take a couple more days more.


Here are some things to note...


  • We deliver to the whole of New Zealand 
  • We don’t deliver on Saturdays, Sundays or public holidays, e.g. if you order on Thursday your order will be delivered after the weekend. (Don't forget those regional anniversary weekends) 
  • We can’t deliver to PO Boxes 
  • Deliveries to Apartments - ensure the courier can gain access to leave with reception or in a mailbox. Some apartments are secured, and couriers can't deliver parcels.  
  • Bahama Bod cannot guarantee the courier service – Overnight is the courier service we've purchased but it involves hundreds of people, trucks, planes, vans and traffic and sometimes there is a delayed parcel. New Zealand Couriers generally get a 97% next day delivery rate, but unfortunately, there is still 3% which get delayed. 

While we guarantee to get your order to the courier depot the next business day, we cannot be held responsible for the order arriving late through no fault of our own - so we don't offer refunds in this situation. We think that's pretty fair and we hope you do, too.


If you’ve got a question, please CONTACT us.

Or contact New Zealand Couriers: 0800 0800 800 841 or www.nzcouriers.co.nz/contact.html

Don't forget to have your tracking number handy



REST OF THE WORLD


Bahama Bod is a New Zealand company. All products will be shipped from New Zealand.


We use DHL for the deliveries outside of New Zealand. DHL may sub-contract the delivery to other parties where there is no dedicated DHL Courier in that area.


Your order will pass through many hands before it is finally delivered, and depending where you live, it may take longer for you to receive your order.


Due to the additional paperwork required to dispatch the order, it may be a couple of days before DHL pick up the parcel, even though you have been issued a tracking number (waybill).


Here are some things to note...


  • If you are unable to proceed to delivery on our website, please contact us to determine if we can deliver to your county.
  • We don’t deliver on Saturdays, Sundays or public holidays.
  • We can’t deliver to PO Boxes
  • We MUST have your phone number and email address. Please ensure you enter these when placing the order
  • Deliveries to Apartments - ensure the courier can gain access to leave with reception or in a mailbox. Some apartments are secured, and couriers can't deliver parcels.
  • You must pay any customs duty or taxes to import your order. Please refer to your country custom service for more information
  • We may not be able to deliver to some countries

While we guarantee to get your order collected by DHL within a few business days, we cannot be held responsible for the order arriving late through no fault of our own - so we don't offer refunds in this situation. We think that's pretty fair and we hope you do, too.


If you’ve got a question, please CONTACTus

Or contact DHL: www.dhl.com/nz-en/home/customer-service.html

Don't forget to have your waybill number handy